Thursday, September 6, 2007
What drives visitors to your website and keeps them there? Good content.
Content is Key
Good content is key to website promotion success. All the bells and whistles in the world will not hold an audience like compelling information. Ask yourself: Why would a visitor stay at my website? What are they looking for? What do I have that they need? What holds them there once I've got them visiting? You have to tell your story in a way that will keep your visitors interested and coming back for more.
Get Those Visitors
The first part of the process is getting visitors to your site through search engine promotion and other traditional marketing methods. As you increase your visibility, more visitors will come to see what the commotion is all about.
Keep Those Visitors
The second part of the process is keeping them there. If you provide quality information that is easy to access, you are giving the visitor what they are looking for. Don't give your visitors a reason to click away. Quality content means happy visitors, and with enough happy visitors, you become an "authority" on your topic. Having a site recognized as an authority means good ranking in the search engines.
Know Your Audience
So how do you get your visitors to stay on your site, and to return to it? First, you need to understand your audience. Who are you trying to reach? Create your pages with them in mind. Do you want to reach a narrow audience, or will you try to reach all levels of readers? Buzz words may make sense to you in your business, but will they reach your target audience? If you are a high-powered underwater basketweaving consultant, focused only on serious underwater basketweavers, you can keep the discussion on your site fairly technical. If, however, you really want to spread the joy of underwater basketweaving to a wider audience, you may want to keep the tone more general, giving newcomers to underwater basketweaving the information they need to become as enthralled by basketweaving as you are.
Get Your Visitors Involved
So what kind of content do you need to provide for your visitors? If you have a site selling gardening books, you will have lists of the titles you have for sale, an order form, and contact information. Everybody else selling gardening books will have these pages too. How do you rise above the crowd? How do you stand out as the definitive gardening book website?
Write Articles
One technique that you can use to good effect is that of writing articles pertaining to your site's topic. After all, who knows more about gardening and gardening books than you? Not only does this give your visitors yet another reason to keep coming back to your site, but it also allows you to reach out beyond your site. There are many other websites out there looking for authoritative information on your topic. Find those sites and submit your articles to them. This creates a "win-win" situation: the other web site gains the benefit of your knowledge, while you are further recognized as an authority in the field. Getting a link from that site back to yours brings more visitors to your site, and increases your site's link popularity.
Keeping an archive of articles on your website builds your knowledge base. You can refer visitors to your articles when answering their questions. People searching for information on the topics you have written about will find your articles listed in their search results. Once they arrive at your site, maybe they will buy something from you: if you know so much about planting bulbs, maybe your site is the place I should buy my bulb-planting books.
Other Offerings
What else can you add to this mix? Think about adding professional gardening book reviews, a gardening book club, FAQ's about gardening, gardening articles, a rating system for books, audience book reviews, and other gardening-related topics. Adding this type of information gives your visitors more reasons to keep coming back to your site. Offer free tools, create a forum. Set up a newsletter for your audience with your topic, adding in a discount for your product for newsletter readers. Give your audience a reason to come back to your website.
What Results Can I Expect: Google PageRank
A primary example of how this works is Google's PageRank. One of the most important aspects of ranking for Google and other search engines is good content. Google wants their search engine users to find what they are looking for, a successful search experience for their users. The keywords included in your site are important; after all, those are the terms your potential visitors are searching for. Now not only do you have your catalog pages and ordering information, but you also have a more in-depth treatment of the topics you have addressed in your articles, book reviews, and other materials. More keywords in more places means you have a better chance of matching a potential visitor's search.
So how can you "rise above" the other online gardening bookstores out there in the search engine listings? Link popularity can be the next important piece that allows you to differentiate yourself from the rest of the pack. All other things being equal, search engines that pay attention to link popularity will list your site higher in their results if you have more links coming back from other sites which have a focus related to yours. In other words, if your gardening bookstore has a number of backlinks pointing to it from the websites of gardening clubs, nurseries, and so forth, your site will be seen as more authoritative. The more authoritative a website looks to Google through link popularity, the higher that site will rank. After all, if all these other gardening-related sites point to your site, they are demonstrating that you have something important to say. That is another reason why it is important to have your material published on other websites.
Conclusion
Maintaining good content is a stepping-stone for your visitors to delve in deeper to your website. Taking the time to build your content and provide for your audience will pay off in good search engine ranking and returning visitors.
Every Search Engine Robot Needs Validation
Your website is ready. Your content is in place, you have optimized your pages. What is the last thing you should do before uploading your hard work? Validate. It is surprising how many people do not validate the source code of their web pages before putting them online.
Search engine robots are automated programs that traverse the web, indexing page content and following links. Robots are basic, and robots are definitely not smart. Robots have the functionality of early generation browsers: they don't understand frames; they can't do client-side image maps; many types of dynamic pages are beyond them; they know nothing of JavaScript. Robots can't really interact with your pages: they can't click on buttons, and they can't enter passwords. In fact, they can only do the simplest of things on your website: look at text and follow links. Your human visitors need clear, easy-to-understand content and navigation on your pages; search engine robots need that same kind of clarity.
Looking at what your visitors and the robots need, you can easily see how making your website "search engine friendly", also makes the website visitor friendly.
For example, one project I worked on had many validation problems. Because of the huge number of errors generated by problems in the source code, the search engine robots were unable to index the web page, and in particular, a section of text with keyword phrases identified specifically for this page. Ironically, human users had problems with the page as well. Since humans are smart, they could work around the problem, but the robots could not. Fixing the source code corrected the situation for human and automated visitors.
There are several tools available to check your HTML code. One of the easiest to use is published by the W3C (http://validator.w3.org/). While you're there, you can also validate your CSS code at W3C's page for CSS (http://jigsaw.w3.org/css-validator/). The reports will tell you what source code needs to be fixed on your web page. One extra or unclosed tag can cause problems. With valid code, you make it easier for your human visitors and search engine robots can travel through your website and index your pages without source code errors stopping them in their tracks. How many times have you visited a website, only to find something broken when going through the web pages? Too many too count, I'm sure. Validating your pages makes everything easier for your website to get noticed.
As I said before, what works for your website visitors works for the search engine robots. Usability is the key for both your human visitors and automated robots. Why not provide the best chance for optimum viewing by both?
Search Innovation
Promoting your small business website in the search engines can be a daunting task. Use of free submissions and link popularity is a good starting point for your website promotion campaign.
Start with the basis of good search engine and directory listings. Make sure you read and follow each search engine and directory's rules for submissions. Before making submissions, always verify that all your website links and pages work, with no pages "under construction".
Search Engines and Directories
Begin with the Open Directory Project (ODP http://www.dmoz.org). ODP is free and provides secondary search results to many other search engines. (Secondary search results are search results that come up after the primary search results of a search engine are shown.) Google uses the ODP directory results in their search engine results.
It is preferable to secure a listing in ODP before submitting your website to Yahoo!, but it often takes time to become listed in ODP and may not be possible. If you can afford a yearly $299.00 subscription to submit to Yahoo! (http://www.yahoo.com), do so. If you are a non-commercial website, you may be able to submit your website for free. You will find the rules about free submissions when you click on the "suggest a site" link at the bottom of your chosen category page.
Google is the top search engine and one you want to be listed in. Google provides secondary search results to other search engines and directories.
If you do B2B (business-to-business) with other companies, Business.com (http://www.business.com) is a reasonable $99.00 subscription per year and gives you the opportunity to list not only your home page, but four other pages from your website. The Business.com search results are used by many other business sites for search results.
Inktomi is a good choice for a reasonably priced link (yearly fee of $39.00 for first page, $25.00 per page 2-1000 for additional pages) and will get you into secondary search results for the MSN search engine. Position Technologies has a good submission program available for Inktomi (http://www.positiontech.com/).
Zeal.com (http://www.zeal.com) listings are part of the LookSmart directory, which provides primary search listings for MSN. You must sign-up to become a Zeal editor and pass a test before being able to add your non-commercial submissions to Zeal. Articles and tutorials are good choices to use when submitting non-commercial information from your website to Zeal.com.
Many of the major search engines still include a free submission section for their listings. Paid Inclusion and PPC (pay-per-click) are always the faster choices, but if your budget is limited you may want to consider submitting and waiting the 6-8 weeks (or more) it often takes to see your listings show up.
Major search engines providing free submissions include: Google (http://www.google.com), AltaVista (http://www.altavista.com), and AlltheWeb (http://www.alltheweb.com).
Secondary search engines you can submit to for free include Gigablast (http://www.gigablast.com) and ScrubtheWeb (http://www.scrubtheweb.com). One smaller directory is JoeAnt (http://www.joeant.com).
Link Popularity Methods
If you are a small business, seek out business directories to submit to, especially those directly related to your business.
Looking in Yahoo! and ODP categories for business directories can be very helpful in getting a start on your search for links.
For link popularity, searching in Google is a quick way to find suitable websites to request links from or submit to.
Search for specialty search engines. If your business is in the medical field, search for medical search engines.
When looking for link partners, select sites that reflect your website's topic or subject. Links from sites that are not related to your site are not weighted as heavily by the search engines in deciding how to rank your site.
Visit your competition's websites. See how they are ranking in the search engines and find out which keywords they are found under.
Link popularity is a very time-consuming activity, be prepared to spend a minimum of 10-20 hours in order to start building your link popularity. This may be a daunting enough task you might want to consider working with a search engine marketing professional.
Helpful Tools
It is always a good idea to keep in mind that many tools are not "exact" and can vary due to the search engine algorithms changing (which can be often). I like to think of it as an "approximation" of the information I am seeking.
The Google Toolbar (http://toolbar.google.com) shows you the approximate link popularity of other websites (note the green bar that says "PageRank" after downloading the tool), as well as giving you choices such as checking backlinks (who is linking to the webpage), similar pages, a cached snapshot of the page and more when you right-click on the web page. Visit your competition's webpage, then use the toolbar to view who is linking to them.
The PageRank and backlink information is very helpful in regards to researching your competition. The backlinks you find via the toolbar may show you some quality websites to submit links to. Seek out websites with PageRank 4 and up to get the most out of your submitted or reciprocal link. Hovering your mouse over the Google Toolbar tells you the page rank of the page you are visiting.
To learn about writing an email request for a reciprocal link and other linking strategies, visit Eric Ward's website (http://www.ericward.com/articles/index.html).
The Overture suggestion tool (http://inventory.overture.com/d/searchinventory/suggestion) is a free way to check how popular your keyword phrases are in comparison to the monthly results of Overture. This will not give you a complete picture since Overture is used on many but not all search engines. It will help you decide which keyword phrases are the best choice, as well as as variations on your keyword phrases.
MarketLeap (http://www.marketleap.com/) measures your link popularity, and that of three of your competitors. The report is free and gives you a benchmark showing where your popularity lies online vs your competitors.
Lastly, if you want to "do it yourself", the top places I've found to research and learn from are Search Engine Watch (http://www.searchenginewatch.com) and Webmaster World (http://www.webmasterworld.com). Search Engine Watch and Webmaster World's sister site, Search Engine World (http://www.searchengineworld.com) both have free newsletters full of information to help you promote your website.
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